Our products are manufactured in both Thailand and China.
All our products are ethically sourced and manufactured with minimum impact to our environment
In this age of climate change and environmental awareness, wood is the superior sustainable solution, a greener alternative to more fossil-fuel-intensive materials.
Our frames are 100% handmade from Sustainable Sources and Eco-friendly Water based Stains are used.
Our products are manufactured to meet the requirements for best practice in sustainable forest management. As such, you can be assured of quality products when dealing with Studio Nova.
ORDER & DELIVERY FAQS
When you place an Order, you will receive an ‘order confirmation’ email in your inbox. We also receive a copy of this. Be sure to check your junk box too, If you do not receive the order confirmation, please contact us at email@example.com and we will check that your order has gone through.
Your order should arrive within 1-5 business once it is despatched.
We offer free shipping on all Australian orders over $100.
Or a standard shipping rate of $10.
If you feel that delivery time has been longer than it should, please check on the status of your order in your customer account. You can then contact the courier company with the tracking details. If you are unable to see the tracking details please contact us firstname.lastname@example.org we will be able to help.
If you receive your order and it is damaged, contact us immediately at email@example.com.
We will be more than happy to replace the item for you and ensure your new order arrives safely. You will need to send the order back to us via post or courier. Once we have received the order we will send out a replacement right away
If you decide that you no longer want your order within 1 hour of placing it, you can email us here and let us know. Please note that if you contact us after 1 hour of the order being placed, we cannot guarantee that it has not yet been processed. However, we will do our best to accommodate you and cancel the order for you.
If you are not completely satisfied with your purchase, you can return it for a full refund or replacement within 30 days. Returned goods must be in an unused condition with packaging and order confirmation included. Please allow 3-7 days for processing and understand that we cannot refund postage and packaging unless goods are deemed to be faulty. The customer is responsible for return shipping.
Unfortunately, we are unable to offer discounts on bulk purchases from our Online Store. If you are a wholesaler and you are interested in stocking our products, please contact our Studio Nova Wholesale team on 02 9531 2411.
Yes, you can purchase Studio Nova products from selected Retail Stores in NSW, VIC, QLD, SA.
To find your nearest Stockist, please refer to our Stockist page.
For Customer Service and questions regarding your order, please call Studio Nova Website Customer Service on 02 9531 2411 between 9AM and 5PM EST, Monday through Friday.
You may also contact us via email at firstname.lastname@example.org